{"product_id":"1276481","title":"Knock Your Socks Off Answers: Solving Customer Nightmares \u0026 Soothing Nightmare Customers by Kristin Anderson and Ron Zemke","description":"Introduction: About This Book -- Pt. 1. Pat Answers To Peevish Questions And Provocative Customer Comments -- Pt. 2. Smart Answers To Even Tougher Questions -- Pt. 3. Questions With No Easy Answers -- Pt. 4. Getting Service As Good As You Give: The Amazingly Simple Secret Of The Ten-second Connection -- Pt. 5. Customers Say The Darnedest Things. Kristin Anderson \u0026amp; Ron Zemke. Includes Bibliographical References (p. 139-140). This 1995 AMACOM Paperback is in \u003cb\u003e good condition\u003c\/b\u003e. \u003cp\u003e\u003c\/p\u003e\u003cp\u003eISBN: 9780814478844 SKU: 1276481 \u003ci\u003eNote: Any image shown is from a stock photo and is not the actual book.\u003c\/i\u003e\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":48527292137749,"sku":"1276481","price":13.5,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0023\/2695\/4036\/files\/1276481.jpg?v=1725855283","url":"https:\/\/bookhaven.live\/products\/1276481","provider":"Book Haven","version":"1.0","type":"link"}